FAQ / Help Bench

We accept accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards.

We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at hello@woodbikesupply.com with your questions.

You should receive an email confirming your order shortly after you've place it. If you don't receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven't received an order confirmation email, you also won't receive the email with your shipment notification and tracking information.

We will typically send all communication to the email you have provided.  If we require information from you to complete the order, we will typically end an email first and then follow up with a phone call.

Yes, you can.  Once the order has been shipped, you will receive an email with the tracking code and link to view the current status.

We sincerely hope that you are thrilled with every item you purchase on Wood Bike Supply Co.  However, if you do need to make a return, you're welcome to do so within 30 days of receipt.

All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-sellable. Please note, if 30 days have expired then unfortunately, we are unable to accept your return.

For more details, please review the full return policy.